When Yarn Wears Poorly …

Sometimes we knit or crochet something that doesn’t wear well.  Several factors on the maker’s side can affect a garment’s wear, including (but not limited to):

  • improper cleaning (e.g., dry cleaning is very harsh on natural fibers),
  • too loose a stitch gauge,
  • a stitch pattern that does not suit the yarn (or vice versa),
  • poor care for (e.g., stored on clothing hangars), or
  • using a garment for other than how it was designed and/or intended.

But sometimes it’s none of those.  Sometimes the problem is a low quality wool, a yarn that’s too loosely spun, or a yarn that’s poorly plied.

So what can a knitter or crocheter do if the poor wearing of the garment is not because of the knitter’s or crocheter’s skills/choices or the wearer’s care?  Contact the customer service division of the company that made the yarn.  Companies have quality control divisions, and companies have been known to be responsive to consumer desires if they hear from enough customers.

After knitting for 50 years, I have always been selective about the fiber I worked with; some have called me a yarn snob.  🙂  Not surprisingly to those who know me, there was never any yarns Jo-Ann Fabric & Craft patonmarlStore that were remotely tempting.  Then this past November I saw a handsome dark grey and cream two-ply marl 100% wool yarn in “Patons Classic Wool Worsted” at a great sale price patonnewdenimand decided try it.  After all, Grandson O’s birthday was coming up.  Thor thought the yarn was nice.  So I dashed back to Jo-Ann’s.  There weren’t enough skeins of the marl to make a sweater for Thor (also a November birthday), so I bought the Classic Wool Worsted in a denim.

Now, according to my daughter, Grandson O leaves the house for school every morning wearing his birthday sweater.  She said it has worn well, especially considering the abuse the average 9-year-old boy puts his sweaters through.  In particular, there was scant pilling.  Thor’s sweater, however, began to pill (badly) the moment he started wearing it, and it started losing shape rapidly.

Dismayed, I e-mailed the customer service division of Patons.  A few days thereafter, I received a very nice and professional response from one of its Customer Service Representative.  The representative assured me quality control is important to the company and asked me to send her the color and batch number so she could forward it to the Quality Assurance Department.  She also offered to send me yarn to replace the yarn that pilled and sagged.

Given that Grandson O’s sweater is holding up very well, I will accept their offer.  To be on the safe side, however,  I am going to ask for the marl yarn.  🙂

So, back to the original question – what to do.  I strongly advise against immediately “trashing” a yarn through one’s blog.  Contact the maker and allow the company to respond.  Then go from there.


About sweatyknitter

Fiber art devotee, author, and amateur artisan bread baker.
This entry was posted in Crocheting, Fibers, Knitting, Miscellany and tagged . Bookmark the permalink.

8 Responses to When Yarn Wears Poorly …

  1. Susan says:

    The perfect answer for the problem. It drives me crazy when someone complains to me re a problem instead of addressing the person responsible for it!!! Thank you.


  2. ruthrawls says:

    I use Paton’s Classic Wool a LOT for felting. But I only buy it on sale. ‘Cause I’m cheap.


  3. Thank you. I haven’t selected the replacement yarn the company has offered to send me, but I hope it wears better!


  4. Thank you for stopping by and reading!

    Liked by 1 person

  5. I think it is so much better to give the company the opportunity to make good!


  6. AndreSue says:

    ditto! Very interesting post. 🙂


  7. Thanks for the post, Very insightful and informative, enjoyed reading it.


  8. fabrickated says:

    Fair complaints are normally taken very seriously in my view. Thanks for pointing it out.


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